Password Management
Manage your account password securely.
Changing Your Password
- Go to Settings → Security
- Find the Password card
- Enter your Current Password
- Enter your New Password
- Confirm your New Password
- Click Update Password
With 2FA Enabled
If you have two-factor authentication enabled:
- Complete steps 1-5 above
- Click Send Code to receive a verification code
- Enter the 6-digit code from your email
- Click Update Password
Password Requirements
Your password must meet all of these requirements:
| Requirement | Description |
|---|---|
| Length | At least 8 characters, maximum 100 |
| Uppercase | At least one uppercase letter (A-Z) |
| Lowercase | At least one lowercase letter (a-z) |
| Number | At least one digit (0-9) |
| Special character | At least one of: `!@#$%^&*()_+-=[]{} |
Example Strong Passwords
Tr0ub4dor&3(12 characters)C0rrect-Horse!(14 characters)MyS3cur3P@ssw0rd(16 characters)
Tip: Use a password manager to generate and store strong passwords.
Password Strength
When creating a password, aim for good or strong ratings:
| Strength | Criteria |
|---|---|
| Weak | Meets minimum requirements only |
| Fair | 12+ characters with all character types |
| Good | 16+ characters with all character types |
| Strong | Long passphrase with mixed characters |
Forgot Password
If you've forgotten your password:
- Go to the sign-in page
- Click Forgot password? next to the Password field
- Enter your email address and click Send reset code
- Check your email for a 6-digit code
- Enter the code, choose a new password, and click Set new password
Reset codes expire after 15 minutes. You can request a new one every 60 seconds, up to five in any 15-minute period.
For your security, resetting your password signs you out everywhere and does not sign you back in automatically — you'll return to the sign-in page and log in with your new password. If you have 2FA enabled, you'll still be asked for your verification code as usual.
If you signed up with Continue with Google, your account has no Ascend password to reset. Sign in with Google instead.
Security Tips
- Don't reuse passwords - Use unique passwords for each service
- Enable 2FA - Adds protection even if your password is compromised
- Update regularly - Change your password every few months
- Never share - Don't share your password with anyone, including support staff
- Use a password manager - Tools like 1Password, Bitwarden, or LastPass help generate and store complex passwords